TAK SUPER BEST ENTERPRISES – REFUND & RETURN POLICY
At TAK SUPER BEST ENTERPRISES (“the Company,” “we,” “us,” or “our”), customer satisfaction and compliance with consumer protection laws are central to our business values. This Refund & Return Policy outlines the conditions under which returns, refunds, replacements, or cancellations are processed for products purchased or services ordered through our website or physical distribution networks.
This policy is governed by and drafted in compliance with the Federal Competition and Consumer Protection Act (FCCPA) and applicable Nigerian commercial laws.
1. Statutory Consumer Rights
In accordance with Section 122 of the FCCPA, our customers retain the right to return goods and seek a full refund, repair, or replacement if the products delivered:
- Are defective, malfunctioning, faulty, or unsafe.
- Do not conform to pre-agreed descriptions, specifications, or samples shown at the point of sale.
- Are found to be structurally or functionally unsuitable for the specific purpose communicated to us prior to the transaction.
Note: “No Refund” policies are legally void under Nigerian law regarding defective or misrepresented goods. We strictly honor your right to a remedy in these circumstances.
2. General Return Windows and Eligibility
For non-defective goods (e.g., change of mind, excess order), eligibility for a return or exchange is subject to the specific product categories outlined in Section 3, provided the following general criteria are met:
- The return request is initiated within 14 calendar days from the date of delivery or collection.
- The goods must be unused, unaltered, and in the same physical condition in which they were received.
- The item must be accompanied by the original receipt, invoice, or valid proof of purchase.
3. Product-Specific Policies
A. Electronics, Home Appliances, and Solar Equipment
This category covers all consumer electronics, kitchen appliances, and renewable energy products, including but not limited to: Televisions (TVs), Refrigerators, Freezers, Air Conditioners (ACs), Gas Cookers, Microwaves, Ovens, Hot Plates, Blenders, Toasting Machines, Standard Fans, Electric Irons, Solar Fans, and Solar Lights.
- Defective Upon Arrival (Dead on Arrival – DOA): If any electronic device, appliance, or solar product fails to power on, function as intended, or showsstructural damage upon unboxing, it must be reported within 7 calendar days of delivery. Upon physical verification by our team, the customer is entitled to an immediate replacement with an identical model or a full refund.
- Special Category Testing & Installation Provisions:
- Cooling Appliances (Fridges & Freezers): Customers are advised to allow cooling units to stand upright for at least 4 to 6 hours before plugging them into a power source (to allow compressor oil to settle). Defective cooling claims will be validated after this period.
- Air Conditioners (ACs): Defects or performance issues discovered during or immediately after installation must be verified. If the AC was installed by an unauthorized or unqualified technician, faults arising from poor installation (e.g., gas leaks or electrical shorts) will void the return and refund policy.
- Solar Equipment (Fans & Lights): Defect claims regarding battery retention, solar panel charging efficiency, or remote-control functionality must be reported within the initial 7-day window.
- Warranty Period Coverage: Outside the initial 7-day return window, items that develop mechanical or electrical faults but are covered by an active manufacturer’s warranty (e.g., Hisense, Royal, or specific solar brands) will be routed to the respective manufacturer’s authorized service center for free repair or component replacement.
- Change of Mind / Open-Box Returns: Returns for fully functional appliances based purely on a change of mind are strictly subject to the following conditions:
- The item must be completely unused, uninstalled, and in its original, undamaged retail packaging with all manuals, remote controls, power cords, and warranty cards intact.
- For strict health, safety, and hygiene reasons, food preparation appliances (Gas Cookers, Microwaves, Ovens, Hot Plates, Blenders, and Toasting Machines) cannot be returned for a change of mind once they have been unsealed, plugged in, or used with food items.
- Approved “change of mind” returns on sealed electronics are subject to a 10% restocking fee to cover logistics and quality re-inspection.
B. Motorcycles, Tricycles, and Automotive Equipment
This category applies to all two-wheel and three-wheel utility vehicles (including Bajaj, Honda, and other brands of motorcycles and tricycles/Keke Napep).
- Pre-Registration Inspection: Customers are required to inspect motorcycles and tricycles thoroughly before formal registration, license plate assignment, or commercial road usage.
- Defects: If a critical mechanical, structural, or factory defect is identified prior to registration or post-delivery modifications, the customer is fully entitled to a repair, replacement, or refund under the FCCPA.
- Exclusions: Once a motorcycle or tricycle has been formally registered with the regulatory authorities (VIO/FRSC), has had its chassis/engine number logged into government databases, or has undergone post-delivery modifications by thecustomer, it can no longer be returned for a full refund or exchange. Any subsequent mechanical issues must be resolved via the standard manufacturer warranty channels.
C. Construction Materials and Block-Molding Products
- Inspection Upon Delivery: Due to the weight, logistics, and nature of molded concrete blocks and general building materials, customers must inspect and verify the quantity and quality of the batch at the point of offloading.
- Rejection of Substandard Batches: If a batch does not meet structural specifications or was damaged during transit by our logistics team, it must be rejected immediately at the site for an immediate replacement delivery or a full refund.
- Exclusions: We do not accept returns or offer refunds for blocks or building materials that have been exposed to adverse weather conditions (such as heavy rainfall) at the customer’s site post-delivery, or materials already integrated into a structure.
D. Provisions and Fast-Moving Consumer Goods (FMCG)
- For health, safety, and hygienic reasons, returns on provisions, beverages, or sealed consumer goods are only permitted if the product is expired at the point of delivery, or if the seal was compromised prior to handover.
4. Advance Orders and Cancellations
Pursuant to Section 120 of the FCCPA, customers have the right to cancel advance bookings, reservations, or bulk product orders.
- Cancellation Fees: We reserve the right to charge a reasonable cancellation fee if the production or logistics pipeline has already been engaged.
- Exemption: No cancellation fee will be levied if the cancellation is driven by documented force majeure, hospitalization, or explicit failure on our part to deliver within the agreed-upon timeline.
5. Refund Processing Timelines
Once a return is received, inspected, and approved by our quality control team:• Approved Refunds: Refunds will be processed back to the customer’s verified bank account or original payment channel.
- Timeline: Bank reversals and transfers are processed within 5 to 7 working days from the date of return approval.
- Store Credit Alternative: Customers may optionally opt for immediate store credit/vouchers to be utilized for future transactions across any of our product lines.
6. Shipping and Logistics Costs
- Company-Borne Costs: If a return is necessitated due to a factory defect, incorrect delivery item, or structural failure of construction materials during our transit, TAK SUPER BEST ENTERPRISES will bear 100% of the return logistics and transport fees.
- Customer-Borne Costs: For returns based purely on a change of mind, excess ordering (e.g., ordering too many blocks or appliances), or incorrect specifications chosen by the customer, the customer will be responsible for safe return transportation to our designated depot or warehouse.
7. Contact Us for Claims
To initiate a return, report a product defect, or track a refund claim, please contact our customer support desk via:
- Email: taksuperbestenterprises@gmail.com
- Phone/WhatsApp: 08136498048
- Physical Address/Depot: 15, Isua street, Agbelekale, Abule-Egba, Lagos.
Policy Acknowledgement
By completing a purchase on this website or executing a sales order invoice with our representatives, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Refund & Return Policy.